How to Win by Putting Customers at the Core of Your Business
In Uncommon Service, Frances Frei and Anne Morriss challenge conventional thinking about customer service.
©2012 Frances Frei and Anne Morriss
Anne Morriss is the cofounder and Chief Knowledge Officer of the Concire Leadership Institute
Frances Frei is the Senior Associate Dean, Director of Faculty Planning and Recruiting and UPS Foundation Professor of Service Management at Harvard Business School (Source: http://uncommonservice.com/about)